Privacy Policy

Last Updated: 10 August 2026

1. What information we collect

1.1 When you book a ticket, we may collect your full name, email address, WhatsApp number, payment details processed through Stripe, and any event preferences you provide.

1.2 We may also collect event attendance information, optional health or accessibility information you choose to share, and your media consent preferences.

1.3 We may collect technical information such as your IP address, browser type, device information, and referral source when you visit the booking page or related links.

2. Why we use your information

2.1 To process your booking, issue confirmations, and manage attendance.

2.2 To coordinate the event with the organiser, venue partners, and local support providers.

2.3 To communicate with you about confirmations, reminders, customer support, and operational updates.

2.4 To improve our services, prevent fraud, and maintain the security of our platform.

2.5 To comply with legal, tax, and regulatory obligations.

2.6 To create or share event photos or videos where you have not opted out of media capture.

3. How we share your information

3.1 We do not sell personal data.

3.2 We may share personal data with Stripe for payment processing, with email or messaging service providers for communications, with venue or partner operators for event logistics, and with legal authorities where required by law.

3.3 Where a fitness centre or venue partner is involved, limited booking and attendance information may be shared to facilitate event administration.

4. Data retention

4.1 We retain personal data only for as long as necessary for the purposes described in this policy, legal obligations, dispute resolution, and fraud prevention.

4.2 Financial records may be retained for longer periods where required by law.

4.3 If you opt out of media capture, we will stop using your image for future promotional content. Content already published may remain subject to prior consent.

5. Data security and international transfers

5.1 We apply reasonable administrative, technical, and organisational safeguards to protect personal data.

5.2 Payments are processed securely through Stripe. K-Life does not generally store full card details.

5.3 Your data may be transferred to and processed in the UK, Indonesia, and other jurisdictions where our service providers or partners operate. We take reasonable steps to ensure appropriate safeguards are in place.

6. Your rights

6.1 Depending on applicable law, you may have the right to access, correct, delete, restrict, or object to the processing of your data, and to withdraw consent.

6.2 You may also request a copy of your personal data and ask questions about how it is used.

6.3 To exercise your rights, please contact [Email Address] or [WhatsApp Number].

7. Children and sensitive information

7.1 We do not knowingly collect personal data from children without appropriate parental or guardian consent.

7.2 If you provide health, accessibility, or other sensitive information, you do so voluntarily and only where necessary for event safety or support.

8. Cookies and tracking

8.1 Our website and booking pages may use cookies or similar tools to support security, analytics, and payment functionality.

8.2 You can manage cookies through your browser settings, although some booking functions may not work properly if cookies are disabled.

9. Changes to this policy

9.1 We may update this Privacy Policy from time to time.

9.2 Material changes will be communicated by email or through the booking pages.

9.3 Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact

10.1 Questions should be sent to us via the contact form @ realKLifeStyle.com